About Concierge Live: Concierge Live is a SaaS company that is transforming how businesses manage event tickets and hospitality ensuring effortless administration, maximum utilization, and revenue generation. Our platform offers a comprehensive suite of tools for sports & entertainment ticketing, guest management, and event analytics, with a commitment to delivering seamless and memorable user experience for our clients.
Position Overview: Concierge Live is seeking a dynamic and collaborative individual to join our team as a Partner Activation Manager (PAM). As a Partner Activation Manager, you will be instrumental in ensuring the success and engagement of our partners by fostering strong relationships, understanding their unique needs, and guiding them to maximize the value of our platform.
Key Responsibilities:
1. Onboarding and Training:
- Lead the onboarding process for new partners, ensuring a smooth integration with the Concierge Live platform.
- Provide comprehensive training sessions to educate partners on platform features and best practices.
2. Partner Relationship Management:
- Develop and maintain strong, long-lasting relationships with key partners and stakeholders.
- Proactively engage with partners to understand their goals and challenges, ensuring alignment with Concierge Live’s offerings.
- Collaborate with cross-functional teams to address partner needs and deliver exceptional service.
3. Advocacy and Feedback:
- Act as the primary point of contact for partners, advocating for their needs and priorities within the organization.
- Collect and analyze partner feedback to drive product improvements and enhancements.
4. Partnership Growth:
- Work closely with the sales team to identify opportunities for partnership growth and expansion.
- Collaborate with partners to understand their evolving needs and recommend additional features or services.
5. Performance Metrics:
- Define and monitor key performance metrics related to partner activation and engagement.
- Develop strategies to improve partner activation metrics and overall satisfaction.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum 3 years of proven experience in a partner activation or relationship management role, preferably in the SaaS industry.
- Strong communication and presentation skills.
- Exceptional problem-solving and critical-thinking abilities.
- Ability to build and maintain strong, positive relationships with partners.
Benefits:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Opportunities for professional development and career growth.
- Dynamic and collaborative work environment.
How to Apply: Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and why they are excited about joining Concierge Live. Please email your application to [jobs@conciergelive.com] with the subject line “Partner Activation Manager – [Your Name].”
Concierge Live is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.